Terrebonne General Health System has been named one of America's Best Hospitals for Outpatient Experience by the Women's Choice Award®. The award recognizes high patient satisfaction, outstanding experience, and the doctor's and nurse's exceptional patient communication. Terrebonne General has received this award three years running.
Terrebonne General is one of 267 award recipients representing the hospitals that have met the highest standards for outpatient experience in the United States by the Women's Choice Award.
"Being recognized with this award three years in a row is a true testament to the extraordinary care given at Terrebonne General," said Phyllis Peoples, president and CEO.
The methodology used to select Terrebonne General as one of America's Best Hospitals for Outpatient Experience evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP), or Det Norske Veritas Healthcare (DNV). The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women's Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre- and post-surgical coordination, facility ratings, and patients' recommendation are eligible for the outpatient experience award.